The retail landscape hasn’t just changed in recent years, it’s been blown up. Online marketplaces, an emerging set of pure players and a handful of traditional retailers have created a whole new planet for shoppers, and many retail planet organisations are finding it hard to compete.
This report reveals, there is a way for retailers to improve customer satisfaction and exploit their strengths in every channel, without trading profitability for popularity, to ensure they are commerce ready.
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Meer informatie over het congres is terug te vinden op de website van What’s going on in Retailing.